Refund policy

1. General terms

Payments for subscriptions, renewals and credit packages are non-refundable except as provided in this policy, applicable law or the seller’s terms. Our payment partner and authorised reseller is Paddle (Merchant of Record). It handles sales, payments, applicable taxes and refunds. Its buyer terms and refund policy also apply to purchases. Changing your mind, not using the service, unused credits or ordinary subscription cancellation do not, by themselves, entitle you to a refund.

• Buyer terms
• Seller’s refund policy

2. Refunds for technical problems

You may request a refund if the paid service is unavailable for reasons attributable to Levomio, or a recurring, verifiable material malfunction prevents you from using it. To claim under this guarantee, contact support within 15 calendar days of the relevant payment. The guarantee applies to the first subscription payment, each renewal and separately purchased credit packages. Provide the payment details, a description of the problem and when it occurred. We may request additional information reasonably necessary to investigate and resolve it. If the problem cannot be resolved, or remains unresolved within 30 calendar days of receiving your request, we will arrange a full refund of the payment for the affected subscription, renewal or credit package. If we establish earlier that the problem cannot be resolved, you do not have to wait until that period ends. This period does not limit any right to a faster reimbursement or other remedies required by law.

3. Exclusions from the technical guarantee

The guarantee does not cover problems caused solely by your internet connection or device, unsupported formats, damaged source files, or failure to meet technical requirements disclosed before purchase. The absence of a feature that Levomio did not advertise as available is not a technical malfunction. These exclusions do not apply where the problem is attributable to Levomio or the service does not match its description.

4. Incorrect charges

If we confirm a duplicate payment, an incorrect charge amount or a charge taken after a timely cancellation of renewal, we will arrange a refund of the amount charged in error. The deadline for claims under the technical guarantee in section 2 does not limit the review of these cases.

5. Subscription cancellation

You can turn off automatic renewal through subscription management. If you need help, contact Levomio support. Ordinary cancellation prevents future renewals. Access continues until the end of the paid period. We do not provide a prorated refund for the remaining time following ordinary cancellation unless required by law or this policy. When a payment is fully refunded, access paid for by that payment ends. Unused credits associated with the refunded purchase are cancelled. Other separately paid purchases remain unaffected.

6. Refund amount, fees and taxes

A full refund includes the entire amount of the relevant payment, including taxes paid. Payment processing fees are not deducted from the amount refunded to you. Depending on your location, applicable taxes are included in the price or added at checkout. The final amount and applicable taxes are shown before you confirm payment.

7. How to request and receive a refund

Send your request through the Contact page on the Levomio website. Include the email address used for the purchase, the payment date and the order or receipt number. Do not send your password, full payment card number or security code. We will review your request and, where you are entitled to a refund, arrange it through our payment partner. Refunds are normally returned to the original payment method. The time for funds to appear depends on your payment method and bank.

8. Your statutory rights

This policy does not limit mandatory buyer rights, including any applicable right to withdraw from a contract and obtain reimbursement for a service that was not supplied or was not provided as agreed. The time limits and restrictions of our additional technical guarantee do not shorten any periods or rights provided by law. This policy also does not limit additional rights provided by the seller’s terms.